Digital Marketing Best Practices

Short Video Unleashes Creativity and Connection

In the era of rapidly evolving social media platforms, short videos have emerged as a dominant force in capturing our attention and shaping our online experiences. Platforms like Instagram, Facebook, TikTok and YouTube have harnessed the power of short video content to revolutionize the way we communicate, entertain and express ourselves. From viral challenges to …

Short Video Unleashes Creativity and Connection Read More »

Case study: Home Service and Repair

Sometimes there is nothing like looking at another business that has struggled with similar issues, taking the learnings, simulating successful tactics and avoiding situations that didn’t work. Most professional schools incorporate case studies into curriculum. Success simulation also works in sports, music and art. In this post we look at an actual local business, observe …

Case study: Home Service and Repair Read More »

Customer Service Challenges With Too Many Channels

Last time, we posted a digital presence checklist for business operators to review as they are grappling with growth goals and plans for 2023. Upon reflection our editor pointed out great customer service is an important factor for capturing and retaining new clients. Clearly at that moment of truth when a prospective client is making a purchase …

Customer Service Challenges With Too Many Channels Read More »

The Interest Stage of the Consumer Decison Journey

The interest stage of the consumer decision journey is the time that your potential customer is actively researching options to solve their problem or fill their need. The interest stage is, therefore, your primary opportunity to reach out and influence their purchase decision. For over 100 years, researchers have attempted to make sense of the …

The Interest Stage of the Consumer Decison Journey Read More »

The Awareness Stage – Touchpoints In Your Client’s Decision Journey

Previously, we discussed the mapping of the consumer decision-making journey and suggested digital channels effective in communicating with a prospective buyer. The initial stage is the awareness stage. That is the stage that a consumer first becomes aware that they have a need or a problem to solve. They have already been exposed to messaging …

The Awareness Stage – Touchpoints In Your Client’s Decision Journey Read More »